If your latest sleep, activity or recovery data has not appeared in NOYU, work through these checks in order. Most gaps come down to your wearable provider still processing the data, or a connection that needs your attention.
Check your wearable's own app first
Open Garmin Connect, Oura, Apple Health or your device's own app and check that the missing data is visible there.
NOYU can only receive a measurement after your provider has processed it. Sleep takes the longest to appear after you wake up.
If the data is missing from the provider's app too, sync your device with that app before checking NOYU again.
If you use Apple Health
Your data goes from your watch to the Health app on your iPhone, then through the NOYU app to NOYU. So today's steps can be lower in NOYU than on your watch.
Opening the NOYU app sends your latest data straight away. In the background, your iPhone decides when to send, and it does so sooner when:
- Low Power Mode is off
- Background App Refresh is on for NOYU
- NOYU is left open in the background rather than swiped away
If the Health app shows fewer steps than your watch, your watch hasn't passed them on yet. NOYU catches up next time it hears from your iPhone.
You don't need to reconnect Apple Health for this. Reconnecting starts a fresh import of your history, so only do it if NOYU asks you to.
If you use Ultrahuman
Workouts don't come through from Ultrahuman, so connect a watch if you want those in NOYU.
Check your connection in NOYU
Open Connections in NOYU and find your wearable.
- If it says Connected, give the latest data a few minutes to arrive.
- If it asks you to reconnect, follow the prompt and authorise NOYU again.
- If you use Apple Health, check that NOYU still has permission to read the relevant health data in your iPhone settings.
Direct connections use your provider's secure authorisation page. NOYU never asks for your wearable password.
If you have only just connected
NOYU starts with your recent data, then pulls in up to a year of history where your provider makes it available. You can keep using NOYU while this happens.
Recent days appear first. Older sleep and activity history takes longer, so an incomplete first view is expected rather than a sign the connection has failed.
Still missing data?
Email hello@noyu.health with:
- The wearable or app you connected
- The date of the most recent data you can see in NOYU
- The date of the missing sleep or activity
- A screenshot of the connection status, if useful
Please do not include passwords or other sign-in details. We can check the connection without them.
